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Terms & Conditions

Ordering & Payments

We prefer to receive payment by Paypal, Money Order or Internet Transfer if you are within Australia.

Overseas customers payment by Paypal only.


This web site has a secure shopping cart.  If you'd rather not place your order through our web site with Paypal, you can order by email  - see our Contact page.

There is no minimum order requirement ... just order what you want or need.
 

Shipping and Handling

We ship orders by Australia Post only.

Orders are shipped Tuesdays and Thursdays.

My secure shopping cart automatically adds  postage charges.


Returns & Credits

If you need to return merchandise for any reason, you must contact us to obtain a return authorization. (Patterns not returnable for obvious reasons.) All items returned must be in original saleable condition. The following terms and conditions apply to returned merchandise:

  • Items returned within 14 days will be reimbursed, less a 10% restock charge.
  • Items returned after 14 days will be noted on our invoice as a credit (less a 20% restock charge) which may be used for other items.
  • No refunds will be made after 14 days -- exchanges only.
  • Shipping and handling charges both directions are never refunded or credited
  • Jane Monk Studio is not responsible for loss of items sent through Australia Post. Australia Post has a missing item procedure that should be followed in such cases.